Delivery Policy

Thank you for choosing Assel Global for your Islamic frame purchase. We are committed to providing you with a seamless and satisfactory shopping experience. Please take a moment to review our delivery policy to understand the timelines and procedures associated with the delivery of your orders.

1. Order Processing:

  • Upon successful placement of your order, our team will initiate the fabrication process for your Islamic frame.
  • The fabrication process is estimated to take 15 days to ensure the highest quality and attention to detail.

2. Shipment Preparation:

  • Once your order is fabricated, it will undergo thorough quality checks to meet our standards.
  • We will then prepare your order for shipment, ensuring it is securely packaged to prevent any damage during transit.

3. Shipping Duration:

  • The delivery process, including shipping, is expected to take an additional 20 days.
  • Please note that shipping times may vary depending on your location, and we appreciate your patience as we strive to deliver your order promptly.

4. Shipment Tracking:

  • As soon as your order is dispatched, you will receive a confirmation email containing a tracking number.
  • Use this tracking number to monitor the progress of your shipment in real-time.

5. Delivery Partners:

  • Assel Global collaborates with reliable and trusted shipping partners to ensure the safe and timely delivery of your orders.

6. International Shipping:

  • For international orders, additional customs processing time may apply, and any applicable customs duties or taxes will be the responsibility of the customer.

7. Delays and Notifications:

  • In the rare event of unexpected delays due to factors beyond our control, we will promptly notify you and provide updates on the revised delivery timeline.

8. Delivery Confirmation:

  • Upon successful delivery, you will receive a confirmation email. Please inspect the package upon arrival and report any issues to our customer support within 48 hours.

 

Thank you for choosing Assel Global. We appreciate your trust in our brand, and we look forward to delivering a product that exceeds your expectations. If you have any further questions, please don't hesitate to contact us.

Assel

At Assel, our mission is to blend Islamic artistic tradition with contemporary aesthetics, thereby creating unique pieces that transcend cultural boundaries and inspire a profound connection with spirituality. Each artwork we offer is meticulously crafted to reflect the beauty, harmony, and profound meaning inherent in Islamic art while adding a modern touch to each creation. We are committed to providing exceptional artistic works that go beyond visual aesthetics, aiming to uplift the souls of those who contemplate them. Every Assel artwork is the result of thoughtful creation and dedication to quality, ensuring that our customers acquire Islamic art pieces that stand the test of time.